At Dow Solicitors we endeavour to keep you informed at every stage of your case, advise you as to what action we feel would be in the best interest of your case and act upon your instruction.
We pride ourselves on our high levels of client care. However if you are not satisfied with the way in which your claim is being handled, we recommend the following steps so that we may resolve any grievances quickly and return to achieving the best possible outcome to your claim.
If you are unhappy about any aspect of the service you have received or about your bill, please contact David Dow on 0800 145 64 66 or by post to our Northallerton office. We have a procedure in place which details how we handle complaints and David would be happy to provide you with a copy on request.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman (at Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ. Tel. 0845 601 0794) to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.